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Frequency Asked Questions
What plumbing services do you offer?
We provide a range of services, including installations, repairs, maintenance, and emergency plumbing solutions.
Are your plumbers licensed and insured?
Yes, all our plumbers are licensed professionals, and we carry comprehensive insurance coverage.
How quickly can you respond to emergency plumbing issues?
We prioritize emergency calls and strive to respond promptly. Response times may vary based on location and current demand.
What areas do you serve?
We serve the greater Cape Town area. Check our website or contact us for specific location details.
Can I get a cost estimate before the service?
Yes, we provide detailed cost estimates after assessing the specific needs of your plumbing project or issue. We also ask a call out fee of R550.
Do you offer guarantees on your work?
Absolutely, we stand by the quality of our work. We offer guarantees on both parts and labor.
How can I schedule an appointment?
You can schedule an appointment by calling us at 0603083694 or filling out the online form on our website.
Do you offer maintenance services for preventive plumbing care?
Yes, we offer routine maintenance services to identify and address potential issues before they become major problems.
How do I know when it's time to replace my plumbing fixtures?
We can assess the condition of your fixtures during routine inspections and advise you on replacement when necessary.
What types of payment do you accept?
We accept various payment methods, including credit cards, checks, and digital payment options. Details can be discussed during the service appointment.
Can you help with water heater installations or repairs?
Yes, we specialize in water heater services, including installations, repairs, and maintenance.
How do I prevent frozen pipes during winter?
Insulate exposed pipes, keep a consistent temperature in your home, and allow faucets to drip during freezing conditions to prevent pipes from freezing.
What should I do in case of a plumbing emergency before your team arrives?
Turn off the water supply if possible, and if it's a gas-related issue, close the gas cylinder or shutt-off valve,open the windows and doors in the area you smell a gas leak. Contact us immediately for guidance.
Are there environmentally friendly plumbing options available?
Yes, we offer eco-friendly solutions such as low-flow fixtures, energy-efficient water heaters, and sustainable plumbing practices.
How often should I schedule plumbing inspections for my home or business?
Every 6 months.Regular plumbing inspections are recommended annually to catch potential issues early and ensure the optimal functioning of your plumbing system.
Can you provide recommendations for water conservation?
Absolutely, we can suggest water-saving fixtures and practices to help you conserve water and reduce utility costs.
What sets your plumbing company apart from others?
Our commitment to excellence, experienced and licensed plumbers, transparent pricing, and dedication to customer satisfaction set us apart in the industry.